Knowledge and Competence Management

Learning Outcomes

Students will be able:

• to know and understand the key concepts of knowledge management and competence management.
• to analyse, assess and select systems that support the management of organisational knowledge and the management of professional competences.
• to know, understand and apply international and European standards for modelling and describing Individual and Organisational Competences.

Course Contents

• Knowledge Management:
  • Introduction to Knowledge Management
  • The Nature of Knowledge: What is Knowledge, Alternative Views of Knowledge, Different Types of Knowledge, Locations of Knowledge
  • Knowledge Management Methods and Tools: KM Processes, KM Systems, KM Infrastructure
  • Organizational Impacts of Knowledge Management
  • Factors Influencing Knowledge Management
  • Case Studies: Professional Knowledge and Professional Practices Management through Online Professional Communities
• Competence Management:
  • Introduction to Competence Management
  • Definition of Competence. Competence vs Competency
  • Competence Models: Definition and Methods for developing Competence Models
  • Case Studies:
    • Individual Non-Professional Competences: the European Digital Competence Framework for Citizens (DigComp 2.1)
    • Individual Professional Competences: the UNESCO ICT Competency Framework for Teachers (ICT-CFT).
    • Organizational Competences: the European Framework for Digitally-Competent Educational Organisations (DigCompOrg)