Knowledge and Competence Management

Professors Demetrios Sampson
Course category OPT/CIS
Course ID DS-704
Credits 5
Lecture hours 3 hours
Lab hours 2 hours
Digital resources View on Evdoxos (Open e-Class)

Learning Outcomes

Students will be able:

  • to know and understand the key concepts of knowledge management and competence management.
  • to analyse, assess and select systems that support the management of organisational knowledge and the management of professional competences.
  • to know, understand and apply international and European standards for modelling and describing Individual and Organisational Competences.

Course Contents

  • Knowledge Management:
    • Introduction to Knowledge Management
    • The Nature of Knowledge: What is Knowledge, Alternative Views of Knowledge, Different Types of Knowledge, Locations of Knowledge
    • Knowledge Management Methods and Tools: KM Processes, KM Systems, KM Infrastructure
    • Organizational Impacts of Knowledge Management
    • Factors Influencing Knowledge Management
    • Case Studies: Professional Knowledge and Professional Practices Management through Online Professional Communities
  • Competence Management:
    • Introduction to Competence Management
    • Definition of Competence. Competence vs Competency
    • Competence Models: Definition and Methods for developing Competence Models
    • Case Studies:
      • Individual Non-Professional Competences: the European Digital Competence Framework for Citizens (DigComp 2.1)
      • Individual Professional Competences: the UNESCO ICT Competency Framework for Teachers (ICT-CFT).
      • Organizational Competences: the European Framework for Digitally-Competent Educational Organisations (DigCompOrg)

Recommended Readings

  • Textbook in Greek (provided for free)
  • Additional Open Access Educational Resources available through the course management system