e-Governance
Professors Dimosthenis Kyriazis
Course category OPT/SDS
Course ID DS-514-1
Credits 5
Lecture hours 3 hours
Lab hours 2 hours
Digital resources View on Aristarchus (Open e-Class)

Learning Outcomes

The goal of this course is for students to acquire a comprehensive understanding of e-Governance.

Upon successfully completing this course, students will be able to:

  • Understand a range of topics covering the theoretical, technological, practical, and socioeconomic foundations of the digital transformation of organizations and processes.
  • Recognize the role and practices of e-Governance, its societal impacts, and the influence of new technologies and innovation.
  • Analyze and apply various digital technology strategies and models.
  • Integrate Data Analytics and Artificial Intelligence technologies and methodologies into e-Governance processes.
  • Promote innovation through the strategic use of Information and Communication Technologies (ICT).
  • Evaluate the economic aspects of IT within organizations, and effectively assess and manage associated risks.

General Competences

  • Search for, analysis and synthesis of data and information by the use of appropriate technologies
  • Individual/Independent work
  • Group/Team work
  • Working in an interdisciplinary environment
  • Introduction of innovative research
  • Development of free, creative and inductive thinking

Course Contents

  • Introduction to e-Governance and presentation of fundamental concepts and framework (Digital Transformation Processes, Tools, Technologies).
  • Improvement of efficiency, increase of transparency, enhancement of citizen participation, and economic development.
  • Basic ICT Infrastructures and Interoperability (Interoperability Standards, Interconnection of heterogeneous systems, etc.).
  • Information systems security, identity management, digital signatures, and compliance with GDPR.
  • Artificial Intelligence and Data Analysis for process automation, provision of personalized services, creation of smart digital assistants, and evidence-based decision-making.
  • Modern ICT for enhancing e-Government such as Blockchain for applications in transparency and digital registries, and the Internet of Things for smart cities.
  • Analysis and application of digital strategy models.
  • IT Project Management in the Public Sector (methodologies, resource and budget management).
  • Promotion of innovation and improvement of the economy’s competitiveness and entrepreneurship.
  • Cost-Benefit Analysis for ICT investments. Evaluation of Return on Investment (ROI).
  • Identification, assessment, and management of technological, operational, and financial risks.
  • Case Studies with analysis of successful and unsuccessful examples from Greece and abroad (e.g., gov.gr, Estonia).

Suggested Bibliography

  • Δημήτρης Γ. Καπόπουλος, 2023, “Ηλεκτρονική Διακυβέρνηση”, Εκδόσεις Δίαυλος.
  • Ανθόπουλος Λεωνίδας, 2022, Έξυπνες πόλεις και ευφυής διακυβέρνηση, Εκδόσεις Κριτική.
  • ΛΑΖΑΚΙΔΟΥ ΑΘΗΝΑ, 2021, ΗΛΕΚΤΡΟΝΙΚΗ ΔΙΑΚΥΒΕΡΝΗΣΗ ΚΑΙ ΗΛΕΚΤΡΟΝΙΚΕΣ ΥΠΗΡΕΣΙΕΣ ΠΡΟΣ ΠΟΛΙΤΕΣ ΚΑΙ ΕΠΙΧΕΙΡΗΣΕΙΣ, ΕΚΔΟΣΕΙΣ ΔΙΣΙΓΜΑ.
  • Πασχόπουλος, Α. Σκαλτσάς, Π., 2000‘ Ηλεκτρονικό Εμπόριο’, Εκδόσεις Κλειδάριθμος, Αθήνα, Ελλάδα, ISBN 960-209-394-3.
  • Συρμακέζης, Σ. Μάρκελλος Κ., Μαρκέλλου, Π. Ρήγκου, Μ. Τσακαλίδης, Α. 2006 ‘e-Επιχειρηματικότητα, Από την ιδέα στην υλοποίηση’, Εκδόσεις Ελληνικά Γράμματα, Αθήνα, Ελλάδα .
  • Chaffey D. (2008): E-Business and E-Commerce Management (3rd Edition), Prentice Hall.